Please Check the product when you buy. Once received the product than you cannot cancel the order. If Order Some Product and you received wrong product than ZIGMA will replace the product. Replace policy only in Zigma Toner Cartridges. If product will not available or not receive within 10 working days than ZIGMA will transfer the payment in your bank account or will transfer the amount within working days. There is no refund policy for any product when buyer buy online.